Galanz Fully Featured 30 in. Over The Range Microwave in Stainless Steel (GLOMJB17S2ASWZ-10)

Shipping Lead Times:

Smaller Products Shipping Parcel: 7-10 Business days
Larger Products Shipping Freight-LTL: 8-12 Business Days
 

Galanz stands behind all products and in the instance that you are dissatisfied with your product, Galanz offers a 60-day return policy, starting from the date of purchase.

• All items sold as a package or kit must be returned completely. If not, it is subject to refusal or partial credit
• Any unit that shows signs of ‘abuse’ are subject to denial
• Products must be returned in new and uninstalled condition
• All returns are subject to a 15% restocking fee and a return shipping fee

We highly encourage our customers to inspect and test all products before installation to ensure that all components are working correctly, as well as to check for any damages. 
 

Damage claims must be made within 48 HOURS of delivery.

Damaged During Shipping:

Contact our customer service within 48 HOURS of delivery

• To avoid delays in replacements, when the product is delivered and you see obvious signs of damage on the package, the delivery should be refused at the time of delivery and our customer service should be contacted as soon as possible. This will ensure that a replacement will be initiated right away. 
  Contact our customer service within 48 HOURS of delivery
• If you, the customer, makes the determination to keep a product that shows obvious signs of carton damage, the customer must still note the damage on the Carrier’s delivery receipt
• Shipments must be located at the delivery address and should not have left that location in order for a claim to be started. If the package was moved, claim and return will be denied

Concealed Damage:

Contact our customer service within 48 HOURS of delivery

• Must be reported within (48) hours of receipt
• Damage must not be caused by installation or user error
• The following photographs must be sent as well:
  • A picture of the damage
  • A picture of the serial number on the unit
  • A picture of the serial number on the box
  • A picture of each side of the box showing no signs of obvious carton damage

Please contact our customer service at https://www.rustickitchenandbath.com/pages/contact-us or email us at  contact@rustickitchenandbath.com for any assistance you may need regarding returns or damages of your product.

Galanz is always looking for a smarter way of doing things. They know you value getting meals on the table faster without sacrificing flavor and health and that you need appliances that make it simple to get your kitchen and laundry jobs done. From your morning coffee to emergency load of laundry when you’ ve forgotten to wash the kids’ sports gear, Galanz is committed to home solutions that work in the real world where it counts. 
 

Technology for today

Galanz is driven by the conviction that a new appliance should actually improve your life, making daily tasks simpler and more enjoyable. They work hard on research and development, and on refining and introducing the latest technology to your home in ways which make it easy to use Galanz designed appliances for truly modern living, with features and functionality that always move with the times.
 

Connected to the future

As Galanz brings the thoughtful engineering and expert in manufacturing, they focus on a bright future—a future that connects you with great appliances to make your life easier. Finding smarter ways to do things is just as important to Galanz as it is to you, so they continue to make modern technology and innovation to create efficient, dependable, great appliances that you and your family will love for years to come.