Shipping Lead Times:
Smaller Products Shipping Parcel: 7-10 Business days
Larger Products Shipping Freight-LTL: 8-12 Business Days
Broan stands behind all products and in the instance that you are dissatisfied with your product, Broan offers a 60-day return policy, starting from the date of purchase.
- All items sold as a package or kit must be returned completely. If not, it is subject to refusal or partial credit
- Any unit that shows signs of ‘abuse’ are subject to denial
- Products must be returned in new and uninstalled condition
- All returns are subject to a 15% restocking fee and a return shipping fee
We highly encourage our customers to inspect and test all products before installation to ensure that all components are working correctly, as well as to check for any damages.
Damage claims must be made within 48 HOURS of delivery.
Damaged During Shipping:
Contact our customer service within 48 HOURS of delivery
- To avoid delays in replacements, when the product is delivered and you see obvious signs of damage on the package, the delivery should be refused at the time of delivery and our customer service should be contacted as soon as possible. This will ensure that a replacement will be initiated right away.
Contact our customer service within 48 HOURS of delivery - If you, the customer, makes the determination to keep a product that shows obvious signs of carton damage, the customer must still note the damage on the Carrier’s delivery receipt
- Shipments must be located at the delivery address and should not have left that location in order for a claim to be started. If the package was moved, claim and return will be denied
Concealed Damage:
Contact our customer service within 48 HOURS of delivery
- Must be reported within (48) hours of receipt
- Damage must not be caused by installation or user error
- The following photographs must be sent as well:
- A picture of the damage
- A picture of the serial number on the unit
- A picture of the serial number on the box
- A picture of each side of the box showing no signs of obvious carton damage
Please contact our customer service at https://www.rustickitchenandbath.com/pages/contact-us or email us at contact@rustickitchenandbath.com for any assistance you may need regarding returns or damages of your product.
