Shipping Lead Times: 7-10 Business Days
Kingston Brass stands behind all products and in the instance that you are not completely satisfied, contact us within 30 days of delivery receipt to report damages, quality problems, or any dissatisfaction.
Please see the Kingston Brass return policy below:
All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise. Shipping is Non-Refundable.
Products purchased over 30 days are not returnable or exchangeable.
NO RETURNS ON: glass, ceramic, porcelain, including toilets, sinks, bath tubs, consoles, and vanities
NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)
Refused shipments and unauthorized returns will be subject to a 25% restocking fee, plus return shipping and re-consignment fees.
Returns past 30 days of delivery will be denied.
Please reach out to the Rustic customer support team at firstname.lastname@example.org, and we would be happy to assist you in this process.