James Martin Vanities Malibu Collection Mirror in Honey Alder

Shipping Lead Times:

Shipping Parcel: 5-7 Business Days

Shipping LTL: 5-7 Business Days

Returns:

No Material will be accepted for return without prior authorization.

• For the item to be considered for a return items must be in clean and resalable condition, including the original packaging
• A restocking/handling fee of 25% of the original invoice price will apply to all returns unless stated otherwise.
• Return shipping fees will apply
• If the shipment has not been picked up by the carrier within 30 days of the initial return invoice the return will be void
• Credit, less shipping fee, will be provided upon receipt and inspection of goods confirming compliance with the above requirements

Damages/Claims:

It is the customer’s responsibility to inspect the package upon delivery. If the shipment is damaged please provide the following

• The delivery receipt MUST be signed as damaged
• Photos MUST be provided
• Send both the receipt and photos to customercare@jamesmartinvanities.com

If the shipment is not refused upon delivery because of internal damage the customer has 72 business hours to report the damages to customercare@jamesmartinvanities.com and must provide the following:

• PO number of the Order
• Tracking number and Carrier Information
• Signed POD, notated of the damaged shipment
• Model numbers and detailed description of the issues.
• Photos of all damages and include photos of the packaging of the damaged item.

Missing Boxes in Shipment:

If 1 or more boxes are missing for the customer’s delivery the customer MUST make a note on the bill of lading/delivery receipt indicating the number of missing boxes and report to customercare@jamesmartinvanities.com as soon as possible.

Please note that if you purchase a vanity that includes a cabinet, sink, and counter, each product will be shipped in separate boxes.

• For single-sink vanities, you will receive 3 boxes in total.
• For double-sink vanities, you will receive 1 box per sink; 4 in total.

James Martin reserves the right to send a part and/or attempt to repair it if possible. In most instances, James Martin Vanities offers touch-up kits, multiple parts, and Furniture Medics.

Please do not hesitate to reach out to our customer experience team for any assistance.