Order Confirmation: The customer must provide a valid e-mail address during the checkout process. All orders are subject to verification and approval. All approved orders will be accompanied by an e-mail confirmation from our secure payment server. All shipped orders will be followed by an e-mail confirmation including tracking number(s) and shipping carrier contact information.
Address Changes: We highly recommend double-checking and being sure of the shipping address when ordering your products. Although we will do our best to accommodate any address changes before the order has been shipped, we cannot always guarantee the address can be changed without fees. Most carriers charge up to a $250 reconsignment fee for any address changes if the order has already been picked up from the manufacturer's warehouse.
Payment Methods: All major credit and debit cards, including VISA, MasterCard, Discover, American Express, Google Checkout, PayPal, Personal and business checks are drawn on U.S. funds, U.S. Postal Money Orders in U.S. dollars. We do not accept COD orders.
Credit Card Orders: The shipping address must be on file and confirmed by the credit card issuer, except for American Express orders, which must be shipped to the billing address only.
We understand the importance of making sure your order arrives fast & safely. We work with our brand partners to ensure that all orders are shipped in a timely and efficient manner. To ensure we are meeting the highest standards, we work with these partners to ship directly from their warehouses located all over the US. This allows us the most flexibility to deliver your items, so you can start building your dream home faster.
Alpine: 7-10 Business Days
Broan-NuTone: 7-12 Business Days
Butler: Typically 7-10 Business Days (Lead Times Vary by Product)
Cal Lighting: 1-2 Weeks
Cavavin: 7-10 Business Days with Curbside Delivery
Cowboy Caldron: 1-2 Weeks (Lead Times Vary by Product)
Cyprus Rose Candles: 9-12 Business Days
Danya B: 5-7 Business Days
Ethan + Ashe: 7-10 Business Days
Faber: 7-10 Business Days with Curbside Delivery
Falmec: 10-14 Business Days
FORNO Appliances: 2-3 Weeks
Forté: 10-14 Business Days with Curbside Delivery
Fotile: 5-10 Business Days
Galanz: 7-12 Business Days
ILVE USA: 7-10 Business Days
Kalalou: 5-7 Business Days
Kingston Brass: 7-10 Business Days
KUBEBATH: 5-7 Business Days
La Pavoni: 7-10 Business Days
LG: 7-12 Business Days
Lo & Bright: 1-3 Weeks
Lynn & Liana Designs: 5-7 Business Days
Midea: 7-12 Business Days
Moe's Furniture: 1-3 Weeks
Panasonic: 7-12 Business Days
Premier Copper Products: 7-10 Business Days
Ratio: 5-7 Business Days
Sagebrook Home: 7-10 Business Days
Sharp: 7-12 Business Days
Solo Stove: 10-14 Business Days
Summit Appliance: 10 Business Days with Curbside Delivery
Surya: 5-7 Business Days
A Touch of Design: 7-10 Business Days
Whiskey & Wine Design: Varies by Product Type
ZLINE Kitchen and Bath: 3-7 Business Days (Ships Next Business Day) with Curbside Delivery
*All items are subject to a shipping fee.
We only ship to the contiguous 48 United States. We will work with private parties/shipping proxies for shipments outside our normal shipping range (including Alaska, Hawaii, Canada, etc) if pre-arranged by the customer. We will NOT honor returns for shipments outside of our normal shipping range.
*Orders shipped to zip codes 100## – 119## (New York), 200## – 205## (Washington DC) & 025## – 026## (Massachusetts) are subject to a freight shipping fee of $196 due to handling fees in those zips for large packages.
Items that ship ground through FedEx will take 1-5 business days depending on your location from the shipping warehouse.