Shipping Lead Times:
Shipping Parcel: 5-7 Business Days
Shipping LTL: 5-7 Business Days
No Material will be accepted for return without prior authorization.
- For the item to be considered for a return items must be in clean and resalable condition, including the original packaging
- A restocking/handling fee of 25% of the original invoice price will apply to all returns unless stated otherwise.
- Return shipping fees will apply
- If the shipment has not been picked up by the carrier within 30 days of the initial return invoice the return will be void
- Credit, less shipping fee, will be provided upon receipt and inspection of goods confirming compliance with the above requirements
It is the customer’s responsibility to inspect the package upon delivery. If the shipment is damaged please provide the following
If the shipment is not refused upon delivery because of internal damage the customer has 72 business hours to report the damages to firstname.lastname@example.org and must provide the following:
- PO number of the Order
- Tracking number and Carrier Information
- Signed POD, notated of the damaged shipment
- Model numbers and detailed description of the issues.
- Photos of all damages and include photos of the packaging of the damaged item.
Missing Boxes in Shipment:
If 1 or more boxes are missing for the customer’s delivery the customer MUST make a note on the bill of lading/delivery receipt indicating the number of missing boxes and report to email@example.com as soon as possible.
Please note that if you purchase a vanity that includes a cabinet, sink, and counter, each product will be shipped in separate boxes.
- For single-sink vanities, you will receive 3 boxes in total.
- For double-sink vanities, you will receive 1 box per sink; 4 in total.
James Martin reserves the right to send a part and/or attempt to repair it if possible. In most instances, James Martin Vanities offers touch-up kits, multiple parts, and Furniture Medics.
Please do not hesitate to reach out to our customer experience team for any assistance.