Shipping Lead Times:

Smaller Products Shipping Parcel: 7-10 Business days
Larger Products Shipping Freight-LTL: 8-12 Business Days
 

Midea stands behind all products and in the instance that you are dissatisfied with your product, Midea offers a 60-day return policy, starting from the date of purchase.

• All items sold as a package or kit must be returned completely. If not, it is subject to refusal or partial credit
• Any unit that shows signs of ‘abuse’ are subject to denial
• Products must be returned in new and uninstalled condition
• All returns are subject to a 15% restocking fee and a return shipping fee

We highly encourage our customers to inspect and test all products before installation to ensure that all components are working correctly, as well as to check for any damages. 
 

Damage claims must be made within 48 HOURS of delivery.

Damaged During Shipping:

Contact our customer service within 48 HOURS of delivery

• To avoid delays in replacements, when the product is delivered and you see obvious signs of damage on the package, the delivery should be refused at the time of delivery and our customer service should be contacted as soon as possible. This will ensure that a replacement will be initiated right away. 
  Contact our customer service within 48 HOURS of delivery
• If you, the customer, makes the determination to keep a product that shows obvious signs of carton damage, the customer must still note the damage on the Carrier’s delivery receipt
• Shipments must be located at the delivery address and should not have left that location in order for a claim to be started. If the package was moved, claim and return will be denied

Concealed Damage:

Contact our customer service within 48 HOURS of delivery

• Must be reported within (48) hours of receipt
• Damage must not be caused by installation or user error
• The following photographs must be sent as well:
  • A picture of the damage
  • A picture of the serial number on the unit
  • A picture of the serial number on the box
  • A picture of each side of the box showing no signs of obvious carton damage

Please contact our customer service at https://www.rustickitchenandbath.com/pages/contact-us or email us at  contact@rustickitchenandbath.com for any assistance you may need regarding returns or damages of your product.

Midea America is the U.S. subsidiary of Midea,(SZ:000333), a publicly listed, Fortune 500 company and the world’s leading manufacturer of home appliances. With more than 150,000 employees and presence in over 195 countries, including in the United States, Midea’s products touch the lives of millions of people and families through air treatment, refrigeration, laundry, small and large kitchen appliances, water appliances, floor care and lighting.

Midea America is headquartered in Parsippany, NJ and has a Research and Development Center in Kentucky, as well as an Emerging Technology Center in California. Midea understands that the home is a special place, and the moments people spend there are precious. The Midea brand’s promise to all its U.S. customers is to provide surprisingly friendly solutions to treasure those tiny moments at home. Therefore, the company creates home appliance innovations, that not only perform a function but have a meaningful impact for those who use them.

Midea Mission Vision

Midea's brand promise is ""to provide surprisingly-friendly solutions for the ones who treasure those tiny moments at home"" and recently launched its new motto: ""Midea - make yourself at home"".

Midea has also landed several high-profile projects, most recently the 2016 win to install sophisticated HVAC (Heating Ventilation Air Conditioning) solutions in all 12 stadiums for sports games in Brazil. Midea is a strong supporter of sport and the proud official sponsoring partner of FINA, the World's Swimming Federation.

Midea is implementing its strategy to continue as a highly dynamic enterprise, with the aspiration for consistent growth that is characteristic of a world class business.

Each year, Midea wins 40+ design awards at different global design shows such as reddot, iF, and Good Design Award!